Hardest UX Questions 🧐
Courtesy of @xdpodcast
The hardest question any UX Designer has to answer could quite possibly be, «What the heck does a UX Designer do?» It’s… oddly daunting. I usually go with something along the lines of, «I help design the way people interact with a brand, product, or service. Be it an app, website, voice experience, or car display, etc.» The conversation usually tail-spins after that LOL
What do you say?
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“How would you define what you do as a UX Designer to someone that knows nothing about it?”
Context // I feel like this is a question we need to able to confidently answer in order to help demystify the industry and attempt to curb the, “graphic designer that makes pretty things” stigma.
I usually give the, a real life example of an app that they use that’s pretty bad. Such as a train booking app/website. And I tell them, everyone faces issues because they don’t know how to start, they don’t know how to find information, etc.
Then I explain that my job is to design the look of the interface in such a way that you are able to perform a task successfully without any confusion.
Usually, I say I’m a “UX Designer” and they ask, “What’s that?”
So, I have them take out their phones, and ask them to “open any app”. (Say they open Facebook) Then I say, “Okay, you see what happens when you press buttons? I design that! Also, I design where buttons go also.”
Then they usually respond with, “Wow, that’s so cool! So you work at facebook??” 🤣
Classic show and tell. Show then tell.
You know when you are using a website or an app and think to yourself, “Wow, this is a great experience!”
Well, behind the scenes a UX Designer spent weeks researching, designing, and testing what they thought you’d like.
The simplest way to explain UX, in my opinion, is that we are experts at aligning our business’ product to our customer needs, by figuring out/testing if our customers like, can use, and understand our products in the way they want to use them.
I think I would say, “I make businesses look good on the web.”
I make interfaces act smoothly and feel friendly. My mission is to create digital products that humans enjoy.
I usually say I look for problems we can solve for users and create solutions that also make sense business-wise.
But if you ask my mom, I’m the guy who, “makes the buttons.” 😆
Bonus — 8 useful tools for everyday usage:
GetResponse — an email marketing platform that enables you to create a valuable marketing list of prospects, partners, and clients, so you can develop relationships with them and build a responsive and profitable customer base.
Manychat — visual bot builder for Facebook Messenger with broadcasts, analytics, scheduled posting and many other features!
Crello — free graphic design editor that helps create images for social media, print, and other web-based graphics.
Funnelytics — the best funnel mapping software available to marketers and entrepreneurs today.
FlyWheel — is managed WordPress hosting built for designers and creative agencies.
Integromat — is a powerful automation tool that connects your apps and services to work smarter, not harder.
Leadpages — lets you build beautiful, high-converting websites, unlimited landing pages, pop-up forms you can add to your other websites.
FlowKit — allows designers to create frighteningly fast user flows within Sketch and Figma.